Effective Date: 2024/04/10

This Privacy Policy applies to Customall (hereinafter referred to as "us", "we", or "Customall"), accessible from https://customall.io, its sub-domains, and other associated services. We are dedicated to respecting your privacy and protecting the personally identifiable information you may provide us through our websites and products. This Privacy Policy explains the types of information we may collect on our sites and products, how we use this information, and the circumstances under which we may disclose the information to third parties.

I. What We Do with Your Information

Upon installing or purchasing a product from Customall, we automatically access certain types of information from your account on platforms such as Shopify:

• User Information: Includes store owner’s name, email address, store address, and phone number.
• Store Information: Consists of your store domain, platform plan (e.g., Shopify), products, and orders.
• Product Activity Status: Information on installation, uninstallation, upgrades, and downgrades of our products.
• Device Usage: Browser and operating system used to access our app.

This information is solely used for product operation and customer service purposes such as support, customization, and refunds. We may disclose your personal information to comply with applicable laws and regulations or to respond to lawful requests for information we receive, or to otherwise protect our rights.

Customall collects statistics about visitor behavior on our website https://customall.io for research purposes only. This data is not publicly displayed or shared with third parties.

II. Email Marketing

By installing a product from Customall, you agree to provide us with your email address. We may send you emails about product instructions, new products, promotions, and other updates. You can unsubscribe at any time by using the link provided in our emails or by contacting support@customall.io.

III. Consent

When you provide us with personal information to complete a transaction, verify your identity, place an order, arrange for a delivery, or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

IV. E-Commerce

All transactions within our app are processed via Shopify billing. Transactions on our website are handled through payment processors like PayPal or Payoneer. We do not collect or store any personal or financial information for these transactions, beyond what is necessary to complete them.

V. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

VI. European Residents

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the information below.

VII. Third-Party Services

Our third-party providers will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We recommend that you read their privacy policies to understand how your personal information will be handled.

VIII. Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

IX. Cookies

We use cookies to enhance and perfect your online experience, displaying personalized content and storing your preferences. You can disable cookies by setting your browser to refuse them before using our sites, although this may affect certain functionalities.

X. Age of Consent

By using our sites and products, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any of your minor dependents to use our sites.

XI. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

XII. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@customall.io.